As explained in chapter two, a process view of communication consists of 5 steps: prelude, triggering, initiation, differentiation, and resolution. In order to come to a resolution, all parties involved must follow these steps.
For the most part I believe that I am fairly good at resolving conflict. I am a sensitive person and am very aware of my feelings as well as those around me. I like to discuss problems in a calm manner and work through them to find a solution that makes everyone happy. I love to talk through problems and find the root of the issue but my boyfriend is the complete opposite. He is not in touch with his emotions and has a hard time communicating. In his eyes the best way to solve a problem is to avoid it until it goes away. For him the problem isn’t that he doesn’t want to work through issues, it’s that he doesn’t understand how. In my opinion a non-process view of communication happens when a person is not even able to address an issue in the first place. His inability to work through problems makes me feel discouraged and I begin to lose focus and forget the 5-step process.
To fix this, we usually will drop the issue and take a couple of hours to ourselves. This gives us the chance to clear our minds and figure out how we feel about the situation. Later when we have calmed down and have had time to think, we are able to discuss the situation and usually come up with some type of agreement.
No comments:
Post a Comment